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Late Cancellation / No Show Policy

We know your time is valuable, an ours is too.

Out of respect for our stylists and our other clients, we ask that you give at least 24 hours notice if you need to cancel an appointment. This will enable us to offer this time to someone else.

If this period of notice is not given, a late cancellation fee may apply before being able to re-book further appointments.

This can be up to 50% of the original service booked.

If late cancellation occurs on a regular basis, we will as for FULL PAYMENT up front to secure the appointment. This will be non-refundable.

No Shows

In the event of a ‘no show’ a once per appointment fee of £20 will be asked for in addition to the 50% of the service cost.

If a ‘no show’ occurs more than once the £20 fee will be charged along with FULL PAYMENT up front to secure the appointment.

More than three ‘no shows’ will result in being kindly asked to find an alternative salon.